Delivery times may vary due to the global disruption of the Coronavirus (COVID-19).
Unfortunately, due to ongoing challenges related to COVID-19, there is a backlog in our contact centre. We are working around the clock to get back to you as quickly as possible! We appreciate your patience.
Are we accepting new orders?
Yes! We’re currently still able to accept orders and ship internationally. We’d recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
Are we shipping as normal?
We’re trying to. Minor delays are happening internationally.
Our most recent update is that we're currently only shipping from our warehouses from Monday to Friday. However, we'll be catching up on weekend orders at the start of the week, so it may take a few days for you to receive your shipping confirmation email. So don't panic, we've received your order & are working as quickly as we can to dispatch it, without compromising the safety of our team.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
Where is my order?
Due to the pandemic, our normal processing times are 2-5 days. We are experiencing delays with our shipments and hence the shipping times may vary from 2-6 weeks for USA delivery. Please be assured that your package shall be delivered shortly.
Shipping to APO boxes and military addresses: Due to military handling time, delivery to some destinations could take up to 30 days or more. Due to Covid-19 PO Boxes are subject to similar time frames.
Please feel free to contact us at firstname.lastname@example.org in case of any questions or concerns.